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Weekly update

July 26th, 2019 at 08:22 am

Nearly 5 years ago (when we bought our current home), we bought all new stainless steel appliances on Black Friday at Lowe's. The dishwasher, stove and microwave oven are GE brand. Unfortunately, we were not able to get a GE fridge and opted to get a Samsung. It's a beautiful french door fridge with the center tray and duo cooling. Well, nearly 5 years into it, the top part of the fridge is not working. However, thhe freezer and center tray are working.

We called Samsung to see if any of it was still under warranty. We encountered nothing but really bad customer service. A sassy customer rep and a husband with a quick mouth are recipe for disaster. Anyway, it occurred to me that we did get an extended warranty and my husband called to see what was covered under the warranty. The customer rep was very pleasant and helpful. Since, he could not get us a repair person until late next week he said he was going to put a claim in so that we could get back what we paid for the fridge and taxes. Well, a day later, the claim was approved and we are getting a refund for the purchase. They also do not want the fridge back. My husband will try to fix it or will just go out and buy another fridge. If it can be inexpensively fixed, we'll put the refund money aside in a sinking fund for future use.

Fortunately, we've been able to add to our savings account despite the loss of income. It helps that the mortgage is paid until February of 2020. I did make the February payment with my sick time pay out though. The goal is to keep and add to savings despite of the significant income reduction.

4 Responses to “Weekly update”

  1. crazyliblady Says:

    Congrats for being persistent and also saving even when you income is much lower. Big Grin

  2. creditcardfree Says:

    How much was your extended warranty? It probably paid for itself. I usually avoid those, but my understanding from talking to others I know, repairman and my own experience is that the newer appliances do not last long at all. They literally build them NOT to last. I guess they figure if people can buy $500 phones every two years, why not appliances.

  3. rob62521 Says:

    Glad that worked out well. We have a friend who bought a Samsung washer and after a year, a part broke. It was still under their extended warranty, but he was told it would be up to two weeks before a service person could come out and replace the part. He finally asked since it was an easy fix, would they just send him the part.

  4. GoodLiving Says:

    One of my dear friends is an appliance repair person and they say steer clear of Samsung and LG appliances. Too many repairs!

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